Completing my parents NBN install

Monday, June 12th, 2017 at 1:12 pm

Remember how the Optus part of my parents NBN install was postponed for a few weeks? The install is now complete and their internet and phone are now provided by the NBN instead of Optus Cable.

It did not go smoothly.

What my parents have told me about the Optus contractors:

  • They plugged in the Optus router and went to leave without altering the phone wiring. This was the entire point of having them present, so my Dad wouldn’t sign off on the work.
  • After going away to phone their supervisor they said they would do the work except that they couldn’t access the Optus CAU as they didn’t have a ladder, my Dad showed them where one was in the garage.
  • Twice they tried to get a sign-off, but my Dad insisted that it be tested, both times the phone wasn’t working.

I understand they there there for most of the day, and eventually it was all working, but it shouldn’t have been that difficult.

I will go over sometime soon to have a look at it for myself and to tidy up the installation. At minimum shorten a long cable, but probably also mount the equipment to the wall to get it out of the way.

As for my place? The website still says July, but I expect that to change…

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