Tuesday, October 16th, 2007 at 7:15 pm
I spent today in a training course about how to improve the usability of web forms: Forms That Work.
We had been led to believe that the course would be about practical methods to construct the forms in a usable manner. However, that was only one part of the training. The focus of the course was on the entire form process, starting from why you even need to ask for information.
Because of this, the course was even better than I expected as I believe that most of the problems we have at work stem from a lack of suitable analysis and design. Too often we are implementing solutions in need of a problem. Instead, we should be understanding the problem and then considering possible solutions, including not doing anything.